In such cases, our rider will return the goods to the fulfillment base if you are not at home/unable to be reached after 20 minutes of delivery arrival. This is done in order to maintain the freshness of perishable items. If there is no one at home to receive the delivery, you can inform our Order Processing Agent (OPA) at cust.care@ec.jayagrocer.com or call us at 1300-88-5427 to reschedule the delivery time BEFORE the order goes out for delivery.
