Products

• How do I get replacement or substitution for my wrong order/products?

  You can contact our Order Processing Agent (OPA) via phone at 0392121434 or email us at online@jayagrocer.com. You can also refer to our Returns Policy to find out how to request for exchange at our outlets.

• How do you maintain the quality of the chilled product that I ordered?

  All chilled product will be delivered using a cooler bag to maintain the temperature and freshness.

• How do you treat non-Halal items?

  Jaya Grocer Online is very careful to ensure that Halal and non-Halal orders are totally separated during checkout, delivery, and at any other times. To ensure this, all non-halal items/order are packed using different coloured sealed bags and they are put in a separate part of the delivery box d...

• The product I ordered looks different on the website, why is that?

  We strive to ensure the product descriptions and product images in www.jayagrocer.com are as accurate as possible. However, we cannot guarantee that product descriptions and images are accurate, complete, reliable, up-to-date, or without error. In this case, if the product is not as described or ...

• What are the requirements for purchasing alcohol at www.jayagrocer.com?

  Customers must be of legal age of 21 years and older to purchase or consume alcohol. Before you can order or sign up for an account, you must agree to our terms of use, confirming that you will not furnish alcoholic beverages obtained through the service to any person who is under 21 years of age...

• What should I do if the goods received are not as per my order?

  You can contact our Order Processing Agent (OPA) via phone at 0392121434 or email us at online@jayagrocer.com. You can also refer to our Returns Policy to find out how to request for exchange at our outlets.