• How do I cancel my order?

• Can my family member or a representative receive my order on my behalf?
• How much is the delivery cost?
• How soon can I receive my order?
• What are your delivery hours?
• What if I'm not home when my delivery arrives?
• What if my delivery is late?
• Which area do you deliver to?

See all articles in Delivery →

• Can I order in advance for Pick-Up?
• How do I pay for my order if I opt for Pick-Up?
• How do I select Pick-Up for my order?
• Is there any charge for in-store Pick-Up?
• Where can I Pick-Up my order?
• Where is the Pick-Up Collection Counter located?

• What are your store hours?
• Where do I lodge complaints regarding your outlet?
• Who should I contact if I have a product/project to propose to Jaya Grocer?

• How do I change my address?
• How do I get started?
• How do I update the information on My Account?
• I am having difficulties to access/download your app from the App Store/Play Store. What should I do?
• I’m having difficulties accessing the website. What should I do?
• What if I forgot my password?

• Can I add to or amend my order?
• Can I order in bulk?
• How do I check the status of my order?
• How do I know if my order is confirmed?
• How do I make an order?
• How do I report a problem with my order?
• How do I reschedule my order?

See all articles in Online Orders →

• Is it safe to use my Credit Card?
• What type of payment do you accept?
• When will the payment be deducted from my credit/debit card?

• How do I get replacement or substitution for my wrong order/products?
• How do you maintain the quality of the chilled product that I ordered?
• How do you treat non-Halal items?
• The product I ordered looks different on the website, why is that?
• What are the requirements for purchasing alcohol at www.jayagrocer.com?
• What should I do if the goods received are not as per my order?

• It has been more than 14 working days and I haven't received my refund. What should I do?
• What is your Exchange policy?
• What is your Refund policy?
• What is your Return policy?